IGT ENERGY LTD provides residential electrical repair support services delivered through scheduled appointment-based home visits across selected areas in the United Kingdom.
1. Service Booking Confirmation
Once a customer completes a booking through our website, an automatic confirmation is sent via email. This confirms that the service request has been successfully received.
2. Appointment Scheduling Process
After booking confirmation, our team reviews the service request and assigns an available time slot based on location, service type, and technician availability. Customers will receive an appointment confirmation email with the scheduled visit details.
3. Manual Internal Review (Human Verification Process)
All bookings undergo a manual internal review by our support team to ensure:
- The selected service matches the request description
- The address and contact details are valid
- The service is suitable for residential support scope
- There are no emergency or out-of-scope requests
This step ensures service quality, safety compliance, and proper allocation of technicians.
4. Appointment Confirmation
After verification, the appointment is confirmed and a technician is assigned to the booking. Customers will receive final confirmation including date and time of visit.
5. Service Delivery (On-Site Visit)
On the scheduled date, a technician will attend the customer’s property to perform the requested small electrical repair support service.
6. Service Completion & Summary Report
After the visit, customers receive a short service summary via email. This may include:
- Work performed during the visit
- Any issues identified
- Basic recommendations for future maintenance
7. Missed Appointments
If a customer is unavailable at the scheduled time, the appointment may be rescheduled depending on availability. Repeated missed appointments may result in cancellation of service without refund.
8. Service Limitations
Our services are strictly limited to minor residential electrical repair support. We do not provide emergency services, full installations, or commercial electrical work.
9. Contact for Delivery Issues
If you experience any issues related to your booking or appointment, you can contact us at:
Email: service@igtenergyltd.co.uk
Phone: +44 7592 418635