IGT ENERGY LTD provides residential electrical repair support services for UK households. This Refund Policy explains how refunds are handled for all booked services.
1. General Refund Conditions
Refunds are only available under specific conditions outlined below. By booking a service, you agree to this Refund Policy.
2. Cancellation Before Appointment
If you cancel your booking at least 24 hours before the scheduled appointment time, you are eligible for a full refund.
3. Cancellation Less Than 24 Hours
If a cancellation is made less than 24 hours before the scheduled appointment, a refund may not be issued due to allocated time and scheduling costs.
4. Completed Services
Once a service has been completed at your property, refunds are not available. This includes cases where the service has been fully delivered as described on the website.
5. Technician Attendance
If a technician attends the property as scheduled and the service is delivered or attempted, the booking is considered fulfilled and is not eligible for a refund.
6. Failed Attendance (Company Responsibility)
If we are unable to attend your appointment due to company-related issues, you will be eligible for a full refund or rescheduling at no additional cost.
7. Service Scope Limitations
Refunds will not be issued if a service cannot proceed due to conditions outside of our control, including unsafe environments, inaccessible property areas, or incorrect service booking selection.
8. Refund Processing Time
Approved refunds are processed within 5–10 business days and returned to the original payment method used at checkout.
9. Contact for Refund Requests
If you wish to request a refund, please contact us at:
Email: service@igtenergyltd.co.uk
Phone: +44 7592 418635
10. Policy Agreement
By booking a service through our website, you confirm that you have read, understood, and agreed to this Refund Policy.