1. Company Information
This website is operated by IGT ENERGY LTD, a UK-based residential electrical repair support service provider. Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
2. Service Scope
We provide residential-only small electrical repair support services, including minor fault checks, socket support, switch repair assistance, lighting support, and home maintenance visits. All services are strictly limited to residential properties.
3. Appointment-Based Service
All services are delivered on a scheduled appointment basis. Customers must book and confirm a service time before any visit is carried out. We do not provide emergency call-out services.
4. Service Limitations
Our services are limited to minor electrical repair support only. We do not provide full installations, rewiring, industrial electrical work, or commercial contracting services.
5. Booking Confirmation
Once a booking is completed, customers will receive an email confirmation. Appointment details will be arranged based on availability and location.
6. Pricing and Payments
All services are offered at fixed prices displayed on the website. Payments are processed securely via Stripe. Prices are inclusive of standard residential service visits unless otherwise stated.
7. Cancellation Policy
Customers may cancel or reschedule appointments at least 24 hours before the scheduled service time. Cancellations made within 24 hours may not be eligible for a refund.
8. Refund Policy
Refunds are only available for cancellations made within the allowed cancellation period or if the service cannot be delivered due to provider-side issues. Completed services are non-refundable.
9. Service Delivery
Services are delivered in person at the customer’s residential address. After completion, a service summary may be provided via email.
10. Customer Responsibilities
Customers must ensure safe and reasonable access to the property during the scheduled appointment time. Any unsafe working conditions may result in service postponement or cancellation.
11. Liability
We are not liable for pre-existing electrical issues, structural defects, or damages not directly caused by our service activity.
12. Privacy
We handle all personal data in accordance with our Privacy Policy. Customer information is used solely for booking, communication, and service delivery purposes.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be published on this website.
14. Contact Information
IGT ENERGY LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: service@igtenergyltd.co.uk
Phone: +44 7592 418635